FAQs
01
Delivery — “How does delivery work, and what happens if I’m not home?”
We deliver across Toronto, Scarborough, and nearby areas. House deliveries are left safely at your door. Apartment deliveries are left with building security or at the front desk — we do not go up to units. If you’re not home, the courier will leave your flowers in a safe spot or with security. If delivery is not possible, a second attempt can be made for an extra fee. After two failed attempts, the order is canceled without refund.
02
Orders — “Can I change my delivery address or delivery date after ordering?”
Yes — you can change your delivery address before your order goes out for delivery. Once the courier is already on the way, address changes may include an additional fee. Special‑occasion deliveries (birthday, graduation, etc.) require 7 days’ notice to guarantee your selected date.
03
Products — “Do you accept returns or offer replacements if something is wrong?”
Because our flowers are fresh and perishable, returns are not accepted once delivered. If your arrangement arrives damaged, you must report it within 24 hours with photos. If approved, we will provide a replacement, not a refund.
04
Subscriptions — “When will my Momentum Plan flowers be delivered?”
All Momentum Plan subscription deliveries are made every Saturday, regardless of tier. This ensures consistent weekly delivery and fresh arrangements every weekend.