Refund Policy

Last updated: January, 18, 2026

This Refund Policy explains how Flora Laine handles refunds, replacements, and order issues for our online flower delivery service. Because our products are fresh and perishable, certain limitations apply to ensure fairness and transparency for all customers.

Fresh Flower Products Are Non‑Returnable

All floral arrangements are made fresh for each order. For this reason, we do not accept returns once a product has been delivered.

Damaged or Unsatisfactory Products

If your arrangement arrives damaged or does not match the quality you expected, you must contact us within 24 hours of delivery.

To process your claim, we require:

Clear photos of the arrangement
A description of the issue
Your order number

Once reviewed, Flora Laine may offer a replacement arrangement. Refunds are not provided for fresh flower products.

Incorrect Delivery Information

Refunds are not issued for failed deliveries caused by:

Incorrect or incomplete delivery addresses
Missing buzzer numbers
Lack of building access
Customer unavailability

If delivery is not possible, a second attempt may be scheduled for an additional fee. After two failed attempts, the order is canceled without refund.

Special‑Occasion Orders

Special‑occasion deliveries (birthday, graduation, anniversary, etc.) require 7 days’ notice. If the customer requests a cancellation after the arrangement has entered preparation, refunds may not be possible.

Subscription (Momentum Plan) Refunds

Momentum Plan subscriptions are billed per cycle. Refunds are not issued for:

Missed deliveries due to incorrect addresses
Customer unavailability
Changes requested after the order is already out for delivery

If a subscription arrangement arrives damaged, the same 24‑hour replacement policy applies.

Order Cancellations

Orders may be canceled only before preparation begins. Once the arrangement is being made or is out for delivery, cancellations are no longer eligible for refund.

Weather‑Related Delays

Extreme weather conditions may require delivery rescheduling. Refunds are not issued for delays caused by unsafe travel conditions.

Digital Gift Cards

Gift card purchases are non‑refundable. Gift cards do not expire and may be used on any Flora Laine product.

How to Request Support

To report an issue or request a replacement, please contact us through our Contact page with:

Your full name
Order number
Photos (if applicable)
A description of the problem

We aim to respond promptly and resolve concerns with care.