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Privacy Policy

Last updated: July, 11, 2026

This Privacy Policy explains how we collect, use, store, and protect customer information. Our goal is to provide a transparent and secure experience for every client who interacts with our services, website, or delivery system.

Information We Collect

We collect information necessary to process orders, deliver products, and provide customer support. This may include:

  • Name

  • Delivery address

  • Email address

  • Phone number

  • Order details and preferences

  • Photos related to delivery confirmation

We do not collect or store payment card numbers. All payments are processed securely through third‑party payment providers.

How We Use Your Information

Customer information is used to:

  • Process and fulfill orders

  • Arrange deliveries

  • Communicate updates, confirmations, and notifications

  • Provide customer support

  • Improve our services and website experience

We do not sell or share personal information with third parties for marketing purposes.

Delivery‑Related Information

To complete deliveries, we may share limited information (such as your name and building details) with couriers or building security when required. This ensures safe and accurate delivery of your floral arrangements.

Photos taken for delivery confirmation are used solely to verify successful delivery and are not used for marketing unless explicit permission is granted.

Data Storage & Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes secure systems, restricted access, and encrypted communication where applicable.

However, no online system is completely risk‑free, and we encourage customers to keep their account and contact information secure.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information. Incorrect or incomplete addresses may result in delivery delays, additional fees, or failed delivery attempts.

Third‑Party Services

Our website and ordering system may use trusted third‑party services such as:

  • Payment processors

  • Delivery partners

  • Website hosting providers

These services follow their own privacy policies. We recommend reviewing them if you have concerns about how your data is handled by those providers.

Photos & Media

Delivery confirmation photos are stored securely and used only for:

  • Proof of delivery

  • Customer support

  • Quality assurance

We do not use customer delivery photos for advertising or social media without explicit consent.

Your Rights

Customers may request:

  • Access to the personal information we hold

  • Corrections to inaccurate information

  • Removal of certain data when legally permissible

Requests can be made through our customer support email.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The “Last updated” date will always indicate the most recent revision.

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