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Delivery Policy

Last updated: July, 11, 2026

This Delivery Policy outlines how we handle subscription deliveries, special‑occasion orders, delivery zones, address changes, and procedures to ensure a reliable and transparent experience for every customer.

Momentum Plan Deliveries

All Momentum Plan deliveries are made exclusively on Saturdays. This schedule applies to all tiers and cannot be modified.

Special Occasion Deliveries

Special‑occasion products including birthday, graduation, anniversary, and event arrangements can be delivered on the exact date requested by the customer.

To guarantee availability, these orders must be placed at least 7 days before the desired delivery date.

Delivery fees for special‑occasion products are calculated based on distance. This fee structure does not apply to Momentum Plan deliveries.

Delivery Zones

We currently deliver within:

  • Toronto

  • Scarborough

  • Nearby surrounding areas within our service range

Orders outside these zones cannot be fulfilled.

Home & Apartment Deliveries

House Deliveries


All home deliveries will be dropped off at the front door or porch.
If the customer is not home, the courier will leave the arrangement in a safe, visible location.

Apartment / Condo Deliveries


Deliveries to apartment complexes will be left at the main entrance, with the security guard, or at the front desk.
Customers must inform building security ahead of time so they can receive the flowers.

Couriers do not deliver directly to apartment units.

Failed Delivery Attempts

If the customer cannot be reached:

  • The courier will attempt to leave the arrangement in a safe area or with building security.

  • If delivery is not possible, a second attempt may be scheduled for an additional fee.

  • If the second attempt also fails, the order will not be delivered, and no refund will be issued.

Delivery Confirmation

Customers will receive:

  • A photo of the delivered arrangement

  • A notification confirming successful delivery

Address Accuracy & Changes

Customers are responsible for providing complete and accurate delivery information.

Address changes are accepted before the order is dispatched. Once the order is in transit, any address change may result in an additional charge.

Extreme Weather Conditions

In cases of severe storms or unsafe travel conditions, deliveries may be rescheduled to protect both the flowers and the courier.

Perishable Product Policy

Due to the nature of fresh flowers:

  • No returns are accepted once the product is delivered.

  • If the arrangement arrives damaged, the customer must report it within 24 hours and provide photographs for evaluation.

  • If approved, a replacement will be arranged.

Peak Holiday Periods

During high‑demand seasons such as:

  • Mother’s Day

  • Valentine’s Day

  • Christmas

Delivery is guaranteed only for the selected date, not for a specific time window.

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