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Terms & Conditions

Last updated: July, 11, 2026

These Terms & Conditions outline the rules and guidelines for using Flora Laine’s online store, placing orders, and receiving deliveries. By accessing our website or purchasing from Flora Laine, you agree to the terms listed below.

Use of Our Website

Flora Laine operates as an online‑only florist. Customers may browse, purchase, and interact with our services through our website. You agree not to misuse the site, attempt unauthorized access, or engage in fraudulent activity.

Online Ordering

All orders must be placed through our official website. Customers are responsible for ensuring all order details—product selection, delivery date, address, and contact information—are accurate before checkout.

Payments must be completed at the time of purchase through our secure third‑party payment processors.

Delivery Terms

Delivery procedures follow our Delivery Policy. By placing an order, you acknowledge and accept:

  • Delivery zones (Toronto, Scarborough, and nearby areas)

  • Saturday delivery schedule for Momentum Plan subscriptions

  • Special‑occasion delivery requirements (7‑day advance notice)

  • Apartment delivery rules (left with security/front desk only)

  • Photo confirmation upon delivery

  • Second delivery attempts may include additional fees

Flora Laine is not responsible for failed deliveries caused by incorrect addresses or customer unavailability.

Product Availability & Substitutions

All floral products are subject to availability. If a specific flower or item is unavailable, Flora Laine may substitute it with a similar product of equal or greater value while maintaining the intended style and quality.

Cancellations & Changes

Order changes or cancellations must be requested before the order enters preparation or delivery. Once an order is being prepared or out for delivery, cancellations may not be possible and additional fees may apply.

Address changes are allowed before dispatch. Once the courier is en route, changes may incur extra charges.

Refunds & Returns

Due to the perishable nature of fresh flowers:

  • Returns are not accepted once the product is delivered.

  • Refunds are not issued for failed deliveries caused by incorrect addresses or customer unavailability.

  • If an arrangement arrives damaged, customers must report it within 24 hours with photos.

  • Approved cases will receive a replacement, not a refund.

Customer Responsibilities

Customers agree to:

  • Provide accurate delivery information

  • Ensure someone is available to receive the order when required

  • Inform building security for apartment deliveries

  • Respond promptly to delivery communications

  • Review all order details before checkout

Failure to meet these responsibilities may result in delays or unsuccessful delivery.

Intellectual Property

All content on the Flora Laine website—including images, text, branding, and product descriptions—is owned by Flora Laine. Customers may not copy, reproduce, or distribute any content without written permission.

Limitation of Liability

Flora Laine is not liable for:

  • Delays caused by weather, traffic, or courier availability

  • Issues resulting from incorrect delivery information

  • Damage occurring after delivery

  • Events outside our reasonable control

Our responsibility is limited to preparing and delivering products according to our policies.

Policy Updates

Flora Laine may update these Terms & Conditions at any time to reflect changes in services or legal requirements. The “Last updated” date will always indicate the most recent revision.

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